A refund policy, also sometimes known as a return policy, is a policy adopted by us and operates for all of our services, as stated below, and from which our customers will be able to assess and gauge how our company deals with refunds or returns after the product or service is purchased.

 

OUR REFUND POLICY

 

We do not offer a refund on any service or product that is purchased as part of promotional special offer whether that is either marketed by us or by our affiliates / partner service providers / promoters, etc. Any decision on whether or not to consider a refund under any circumstances, will be considered at the sole discretion of the business and manager in charge

 

1.A refund will be provided where required in accordance with the UK consumer law.

2.We want you to be a satisfied customer, so if our services or product is faulty, it may be either replaced or refunded subject to any operating terms and conditions relating to such product or service.

3.We operate a strict policy for not refunding merely for a change of mind or in circumstances where the issue arises through no fault of the clinic, business or any of its employees, agents / members, therapists, doctors, or affiliates, etc.

4.Our procedures and products may not be suitable for you and whilst all due care and skill is exercise in treating our customers, ultimately it is your responsibility to determine if the product or treatment is right for you.

5. There is no refund on PRE-PACE and therefore, are not transferable to other individuals, treatment areas or clinics (where relevant).

6. PRE-PACE have a 12 (Twelve)month expiry date.

7.Treatments purchased online are not transferable to other individuals, treatment areas or clinics.

8. Any request for the refund by you for treatments purchased in clinic or online through the customer portal, must be directly issued to the clinic for consideration.

9.The clinic may decide, upon review of your written request, whether a refund is warranted and required and will makethe determination to award the same at its sole discretion applying fair and reasonable considerations in line with the policy stated above and the criteria for any advertised offerings.

 

LIMITATIONS AND EXCLUSIONS OF LIABILITY

 

Nothing in these terms and conditions will:

 

a) Limit or exclude our or your liability for death or personal injury resulting from negligence;

 

b) Exclude our or your responsibility for fraud or fraudulent misrepresentation;

 

c) Limit any or our or your liabilities in anyway that is not permitted under applicable law; or

 

d) Exclude any of our or your liabilities that may not be excluded under applicable law.

 

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions are:

 

a) Subject to the preceding paragraphs; and

 

b) Govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

 

INDEMNITY

 

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs liabilities and expenses including without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisors, suffered by us arising out of any breach by you of any provision of these terms and conditions.

 

BREACHES OF THESE TERMS & CONDITIONS

 

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in anyway, we may take such action as we deem appropriate to deal with the breach, including withholding services and suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet service provider to request that they block your access to the website and or bringing court proceedings against you.

 

VARIATION

 

We may, at our sole discretion, revise these terms and conditions from time to time for our products and services and revised terms and conditions may also apply to the use of our website from time to time on a future date of publication for such revised set terms and conditions. Please check this page regularly to ensure you are familiar with our most current terms and conditions for the use of our facilities, website and products and services rendered, prior to engaging us.

 

SEVERABILITY

 

If any provision of these terms and conditions is determined by any court or other competent authority to be unlawful and / or unenforceable, the other provisions will continue in effect, if any unlawful and or unenforceable provision would be lawful or enforceable if part of it would be deleted, that part will be deemed to be deleted and the rest of the provision will continue in effect.

 

EXCLUSION OF THIRD PARTY RIGHTS

 

These terms and conditions are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party save for those parties who are affiliates and who provide component services and products to you through us. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party in stop.

 

ENTIRE AGREEMENT

 

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and the provision of any products and services by us, and supersede all previous or any agreements in respect of your use /uses thereof.

LAW AND JURISDICTION

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales (providing that we may bring proceedings to enforce our contractual or intellectual property rights in any jurisdiction in which you are resident, established or operating).

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